How do you determine who is your best customer or best employee?
The usual method is by analyzing revenue or sales. The customer who buys the most, or generates the most profit is the best customer.
We almost never pin the “best customer” award on the client who pushes us, complains and forces us to change, unless they meet the sales volume or profit test. It is exactly the “uncomfortable” customer who may be providing the new ideas required in order for your organization to survive in the future.
The same criteria applies to your employees and staff. Who is the “best employee”? Is it the conformist, the one who never makes any waves, never creates conflict or challenges your ideas? The disruptor, the individual who questions and challenges the status quo, might be your organizations best friend.
There are three types of organizations; one that creates the future, one that adapts to changes in the future, and one that fails to survive.
Your “best” customers and employees should be helping you prepare for tomorrow, not just sustaining your operations today.