This entry was posted on Tuesday, January 16th, 2007 at 9:13 am and is filed under A Volar, ATA, Aero California, Aladia, Alma de Mexico, America West, Aviacsa, Azteca, Business Travel, Click Mexicana, Frontier, Global Business, InterJet, International Business, Jet Blue, Lee Iwan, Lee Iwan Accumulated Experience, Leon, Leon Guanajuato, MagniCharters, Mexican Business, Mexican airlines, Mexican vacation, Mexico, Mexico airlines, Mexico airports, Mexico business, Mexico travel, Mexico vacations, Mexus Airlines, Spirit, Ted, Travel, Viva Aerobus, Volaris, air travel in Mexico, airlines in Mexico, budget airlines, budget airlines in Mexico, business in Mexico, business traveller, business trip planning, discount airlines, discount airlines in Mexico, doing business in mexico, hacer negocio en Mexico, hacer negocios en Mexico, how to do business in mexico, international business travel, international business travellers, international travel, living in Mexico, tourism, tourism industry, travel in Mexico, trip planning, work in Mexico. You can follow any responses to this entry through the RSS 2.0 feed.
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March 14, 2007 at 8:48 pm
Wasn’t Gol, the Brazilian budget airline, about to launch operations in Mexico?
March 15, 2007 at 12:35 pm
The only news I have about GOL is this piece, regarding flights from Peru to Mexico.
http://www.primera-clase.com/2006/12/28/gol-lineas-aereas-volara-a-mexico-desde-peru/
Their website http://www.voegol.com.br/INT/ shows no mention of Mexico yet.
November 23, 2007 at 5:32 pm
These airlines and their lower costs are wonderful. In fact, I have used Volaris several times. It’s just too bad that their customer service stinks! To think that Volaris is the brainchild of the two richest men in Mexico, one of whom is currently ranked as this richest man in the world — Carlos Slim — and they can’t seem to make a priority of a website that works or customer service agents that have a reasonable grasp of English — yet they want to partly serve the US market that travels to Mexico. I speak Spanish so it’s not a big problem for me. E-mails to their customer service address go unanswered, their ‘chat’ operators tell you to call the telephone operators because they can’t really do much, their telephone operators tell you that they are sorry, but they can’t do anything about various problems, either–this after being on the phone for 35 or 40 inutes. To name the most flagrant issues, one can presumably pre-order a ticket for Volaris’ various shuttles…but their site offer reservation dates as far back as two years ago and none that exceed beyond LAST month!! I have explained this and similar other ordering problems to their customer service agents three times over the past 6 months over all three communication mechanisms (e-mail, phone, chat). It’s unbelievable that these problems are not internally transferred to the correct department to fix. Even the shuttle ticket clerks admit that they have mentioned this to persons inside the company–but nothing is done. And this doesn’t even cover problems with ticket purchases, confirmatory e-mail problems, site registration issues… One gets what they pay for, I guess…
January 11, 2008 at 11:27 am
I am a big proponent and user of discount airlines and I travel in Mexico frequently. I was so excited to see some of the fares for Viva Aerobus that I immediately scheduled two trips. One in NOvember and for January. Unfortunately we have had problems with both trips. On the first our return trip was changed with no one informing us. We arrived to the airport to find that the schedule had been completely changed and we would no longer be able to make a connection in Monterrey. All flights were booked for the next two days and they would do nothing other than offer to fly us out late two days later.
Our mistake was thinking the second trip might be different. (It was a trip I really wanted to make happen or I wouldn’t have given a thought to keeping the tickets. We have been checking in with them religiously leading up to our trip – schedule is the same they always said. 3 days after our last call we receive an email that our Saturday to Tuesday trip had now been unilaterally changed to Sunday afternoon to Monday afternoon. Hmm – that gives us the opportunity to spend what 12 hours outside of the airport.
I love Mexico – but the words discount Mexican airline will from this point forward always give me pause.
January 22, 2008 at 10:32 am
Just a quick update to my story above. Our January trip required two different round trip tickets. Ciudad Juarez – Monterrey and then Monterrey – Morelia. As recounted above our Monterrey to Morelia flight was unilaterally changed 3 weeks before the trip. This of course made it impossible for us to travel. But even if that hadn’t happened, 3 DAYS before our scheduled departure the Juarez – Monterrey segment was also drastically changed. The notice we received 3 days before we were scheduled to leave was not marked as a notice of flight change. It was labeled receipt and if you didn’t look very carefully, you would think it was just a duplicate receipt of your original purchase. There was absolutely nothing to draw your attention to the fact that a change had even been made.